This outreach presentation explains how the ministry used a rolling two-week webpage snapshot to discuss engagement and reported changes. The speaker defines full engagement in terms of service time and conversations, then compares reports of change between engaged and other clients.

He also discusses monitoring demographic and age subgroups to look for possible service barriers and explains why outreach and ongoing relationships matter to him. The figures are internal observations from the recording period; differences between groups do not prove outreach caused change, remove confounding factors or establish clinical treatment effectiveness.