The presenter recalls learning to match facial expression to the situation, including avoiding a smile when someone is sharing tragic news. A second tip concerns noticing a defensive posture and considering a more open position.

The third tip discusses stance, distance and standing at an angle rather than squarely facing someone. A further observation concerns furniture and avoiding arrangements that hem a person in. These are the presenter’s recommendations for conversation, not proof that a posture has the same meaning or effect in every situation.